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Refund policy

Return & Refund Policy

Effective Date: March 1st, 2026

This Return & Refund Policy outlines the terms under which you may return, exchange, or request a refund for products purchased from Infinixo Perfumes ("we," "us," "our") through our website www.infinixoperfumes.com operated by Infinixo Lifestyle Perfumes Pvt. Ltd.

By placing an order with Infinixo Perfumes, you agree to the terms of this Return & Refund Policy.

Fragrance is deeply personal, and we understand that sometimes a scent may feel different once you experience it. That’s why our return policy allows you to try your perfume and return it within 30 days if it’s not the right fit for you.

If you are not satisfied with your purchase, we’re happy to refund full purchase price if the return complies with our Return & Refund Policy.

  1. Products must be returned in new or gently used condition, with tags, in their original packaging and within 30 days from the date the order is delivered. We’ll also need the receipt or proof of purchase.
  2. We accept returns for products purchased from www.infinixoperfumes.com only, and all returns are inspected upon receipt at our warehouse.
  3. Orders placed through our official Instagram store are treated the same as website orders.
  4. Returns of products that qualified for a free promotional item(s) must be returned with the free promotional item(s).
  5. Returns will be processed within 3 business days of receipt at our warehouse, and you will receive a credit confirmation with your refund amount once your return has been fully processed.
  6. For products returned within our returns policy, the purchase price will be refunded to the original form of payment.
  7. Refunds issued to original payment method or for orders placed through Instagram can take up to 7-10 business days to post to your account.
  8. Refunds for returns received after 30 days are not guaranteed and will be made at the sole discretion of Infinixo Perfumes. If issued in these instances, Infinixo Perfumes has the right to provide the refunded amount in the form of an electronic gift card or a credit note.
  9. If you ship back any portion of a final sale order, Infinixo Perfumes is not obligated to ship the items back to you or refund any part of your order.

To start a return, you can contact us at contact@infinixoperfumes.com. Please mention your order number and product you'd like to return/exchange in your email. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please also note:

  • Infinixo Perfumes monitors return activity and reserves the right to deny returns that, in its sole discretion, do not meet the return policy requirements, in instances of abuse, or for items that were re-sent at no cost in a good faith gesture following a report of non-receipt.
  • Items that are not eligible for return may be disposed of and will not be returned.
  • Shipping and delivery fees are not refundable.
  • Engraved items and items noted as ‘final sale’ or ‘not returnable’ are not eligible for exchange or return.
  • Unfortunately, we cannot accept returns on sale items or gift cards.

You can always contact us for any return question at contact@infinixoperfumes.com.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a product that is damaged, leaking, defective, or incorrect, we will send you a full replacement or issue a refund for the damaged product(s).

  1. To claim damage or wrong product, please contact us within 5 days of delivery at contact@infinixoperfumes.com
  2. Include your order number and mention products that are damaged/incorrect
  3. Attach an unboxing video clearly showing the sealed package, shipping label, and the issue. Note: Claims without video evidence may be difficult to validate and may not be eligible for resolution. We require video documentation to investigate the issue with our shipping partners and improve our packaging.

Exchanges

Not happy with the product you purchased? No worries, you can return the product as per return conditions mentioned earlier within 30 days, and once the return is accepted, make a separate purchase for another product. 

Order Cancellation

You may cancel your order at any time before it has been dispatched from our facility by:

  1. Write to us at contact@infinixoperfumes.com with your order number, requesting order cancellation.
  2. Approved cancellations will be refunded in full to the original payment method within 7-10 business days
  3. No cancellation fees apply
  4. Unfortunately, orders that have already been dispatched cannot be cancelled.

Delivery Issues

If your order tracking indicates delivery is complete but you have not received your package:

  1. Contact us within 5 days of the delivery date at contact@infinixoperfumes.com,  mentioning delivery status mismatch in your email
  2. We will investigate with our courier partner and accordingly, we will either reship your order or issue a full refund.

Refunds

Where a refund is applicable, it will be credited to your original payment method within 7-10 business days of approval. Please allow additional processing time by your bank or payment provider.

If more than 15 business days have passed since we’ve approved your return, please contact us at contact@infinixoperfumes.com.